No One Is Getting Fired Over Passenger Dragging Incident, Says United CEO


He says the airline will have more to say later this month after it finishes a review of its policies on overbooked flights.

"Your agency must conduct a swift, sweeping investigation into United Airlines and the industry practices that led to this incident", wrote Blumenthal.

It's too soon to say whether the incident has affected customers' willingness to travel with United, particularly since it happened during the week before Easter, when the airline typically sees fewer passengers, executives said. "Again, it was a system failure across various areas, so no, there was never a consideration for firing an employee".

"The incident has been a humbling learning experience for all of us here at United", he said.

"I'm sure there was lots of conjecture about me personally", said Munoz.

Social media users across the United States, Vietnam and China called for a boycott of the airline over the incident.

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Mr Munoz's early statements on the incident were widely criticised.

A university student in sociology grappling with the complexities of race and class in post-apartheid society would learn much more from a morning in third class (yes, that's what it's openly called) than in a stifling seminar room on campus. Then he noted that the board of United Continental Holdings Inc. has supported him. His lawyer said the 69-year-old man suffered a broken nose, concussion and other injuries when he was removed from the flight.

The airline had already said it would change policies to never have law enforcement called to remove a passenger unless they were a threat to safety. And any crew members seeking seats on a United or United Express flight will have to reserve those seats at least 60 minutes before the flight's scheduled departure.

"We felt pretty good about the communications that we've had so far and our ability to reassure them and explain things like overbooking", Kirby said.

"We are looking at a broad array of issues", Munoz said.

However, United President Scott Kirby told reporters during a conference call yesterday that it was now too early to tell if the company's business in China would be hurt by the incident. Operating revenue jumped 2.7% to $8.42 billion, beating analyst expectations by $40 million, according to the website Seeking Alpha.