British Airways operating full flight schedule


BA, which once marketed itself as "the world's favorite airline" suffered a public relations disaster after it had to cancel all flights from London's Heathrow and Gatwick airports on Saturday.

British Airways said it has restored full service out of Heathrow and Gatwick Airports today (May 30) following a massive wave of flight cancelations and disruptions caused by a computer system failure.

British Airways said it was working to resolve the issue of lost luggage, which affected a "significant" number of customers who travelled on a limited amount of flights taking off from the UK.

'We are very sorry for the frustration this situation is causing at a very busy time of year for holidays'.

British Airways said Tuesday that a power surge at one of its data centers continues to be the main suspect behind why it had to cancel all flights from Gatwick and Heathrow on Saturday.

The Spanish businessman insisted that outsourcing of jobs was not to blame for the "catastrophic" IT failure, after the GMB union suggested the chaos could have been prevented if the airline had not cut "hundreds of dedicated and loyal" IT staff and contracted the work to Indian staff in 2016.

But BA denied that this was the reason.

Flight compensation website said that with around 800 flights canceled at Gatwick and Heathrow on Saturday and Sunday, BA was looking at having to pay around 61 million euros ($68 million) in compensation under European Union rules.

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Shares in British Airways parent IAG fell 4% in early trading on the London Stock Exchange this morning, the first day the United Kingdom markets had opened since the United Kingdom carrier's services were wrecked by its IT systems failure on 27 May.

Passengers were being told "do not come to the airports" it was reported that the outage created delays in Rome, Prague, Milan, Stockholm and Malaga.

Coby Benson, Flight Delay Legal Manager at Bott & Co, said: "British Airways have had several IT glitches over the last couple of years but nothing quite on the scale of this latest crisis". "Airlines are among the technology dependent industries in the world, and they probably need to hire more people".

Alex Macheras, an aviation consultant, said that it seemed ridiculous that a power issue could affect the airline this deeply.

"It was a power supply issue at one of our United Kingdom data centers".

"Once the disruption is over, we will carry out an exhaustive investigation into what caused this incident, and take measures to ensure it never happens again", Cruz said.

In fact, this was so bad at one point that Cruz himself advised passengers by video not to turn up too early at Heathrow, as passengers were not being admitted to T5 until 90 minutes before scheduled flight take-off times because of the congestion.